Archive for Social network

What is a Social Media Emergency? (And What to Do About it!)

Reading Time: 4 minutes

Nothing like waking up in the morning to a social media emergency!

What’s a social media emergency?

When you wake up to find that some evil person:

  • hacked into one of your accounts and posted something derogatory or offensive
  • hacked into a follower or an employee’s account and posted something bad using your company’s name

This happened to the Christian ministry I work with. We believe it was a disgruntled former resident who was released from the program for disobeying the rules. He’s the only “enemy” we know of that has the skill to be able to pull this off.

I’m not going to show the offensive post here but here’s what we think happened.

The enemy hacked into the Facebook account of one of our volunteers and altered her employment to reflect that she was employed by the ministry — which she isn’t. She happens to be a faithful volunteer who comes several times a month to cook for our male residents. She’s connected to our kitchen manager on Facebook. We believe that’s how the enemy found her.

The enemy then posted an offensive message using her account which triggered a slew of comments and bad reviews.

At first, the executive director and I had no idea that the person was one of our volunteers. We only knew that she was not an employee. We posted a statement which we later edited to say what we figured happened.

The offensive post was not on the her page by the time I started investigating. It obviously was up just long enough to raise the ire of some of our 880 fans.

What you can do to about the social media emergency:

  • First of all – KEEP CALM! The world (or your business) is not going to end because of this.
  • Post a statement declaring that it was a hack. Hacking happens so often that people will understand.
  • Immediately shut off the reviews. Our ministry doesn’t need them since we’re not a retail store. Now, that may not be an option for other types of businesses. If you can’t shut down the reviews, you’ll have to respond to each one in a positive manner.
  • Change your visitor posting settings. Click on Settings at the top right corner of your business page and go down to Visitor Posts and turn on moderation. This allows people to post on your page, but you must approve it before it becomes public. What is a Social Media Emergency? (And What to Do About it!)
  • Turn off the tagging ability. Make sure only trusted page managers can tag people in pictures and posts and that other people or pages can’t tag you in their posts.
  • Adjust personal privacy settings. Have anyone connected to the page and/or employees to set their personal Facebook settings to private so that strangers cannot see who their friends are.
  • Don’t accept a friend request from someone you don’t know. There are many scammers out there trying to prey on people. Take a look at which friends you have in common. Contact that person and ask about the one requesting to be your friend.
  • Don’t accept a friend request from someone who’s already your friend. The second account is a hack or fake account. Contact the friend and let them know.
  • Don’t buy Facebook likes. Those are fake accounts and will skew your analytics plus, it may open the door to bad people.
  • Post a series of positive blog articles and messages. Bury the bad with the good.
  • Don’t go on a rampage badmouthing whoever did it.
  • Report the hack to Facebook or whichever network it was.

Unfortunately, there are evil people out there that have nothing better to do than make other peoples’ lives miserable. Every business, even well-meaning charities and nonprofits have disgruntled employees and clients.

One of the things you need to do is be educated enough on how the social media networks work. Become familiar with the security and privacy settings.

This is your online reputation that can be damaged in a matter of minutes.

This Free Glossary of Online Terms will help.

How to Survive Twitter: Manage it with TweetDeck

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How to Survive Twitter: Manage it with TweetDeckTweetDeck is a free tool by Twitter for Twitter. It helps you manage your Twitter account easily, see who’s followed, retweeted or mentioned you, create lists to monitor competition, monitor hashtags and most importantly, schedule tweets to post in the future. Great time-saving tool!

I first discovered TweetDeck when I was trying to manage an employer’s Twitter account as well as my personal one (because I was promoting a book). I was switching back and forth having to log out of one to log into the other. I also needed a way schedule tweets to out in the future. (Twitter’s up 24/7, you don’t have to be!)

How to Manage Your Twitter account(s) with TweetDeck:

How to Develop Social Media Marketing Strategies for Your Business

Reading Time: 1 minute

With so many digital media choices out there, you must develop specific social media marketing strategies for your  business. Otherwise, you’re going to waste precious time, money and resources not getting the results you want. In this video, I show you how to do this and how to come up with strategies for each individual network. I recommend taking this class AFTER you’ve done the basic videos for each network.

How to Develop Social Media Marketing Strategies for Your Business


Class notes: https://azsocialmediawiz.com/wp-content/uploads/SocialMediaStrategies.pdf

Use the free templates in this blog post.

How to Effectively Market Your Business on the New LinkedIn

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LinkedIn is your virtual Rolodex! It’s networking at the chamber of commerce on steroids. If you’re B2B, LinkedIn should be your primary network. If you’re B2C, it helps with credibility and LinkedIn users are consumers, too! This series of classes includes the new layout, where they moved things around, new features and should you go premium or not.

Marketing Your Business on the New LinkedIn Part 1:

Class notes: https://azsocialmediawiz.com/wp-content/uploads/LinkedIn101March2017.pdf

LinkedIn Part 2 – Company pages, groups & more!


Class notes 2: https://azsocialmediawiz.com/wp-content/uploads/LinkedIn102March2017.pdf

A tour of the new LinkedIn:

With LinkedIn’s recent platform update, they moved things around, made it easier to connect with people, added new features and took some away. Take this tour so you won’t waste time looking for what you need to do to effectively promote your business with LinkedIn. A must for B2B businesses.

Hashtags now Work on LinkedIn!

Video: How to Effectively Market Your Business On Pinterest

Reading Time: 1 minute

Pinterest is THE social media network if you’re trying to reach the consumer with products or services. Though it is more B2C than B2B, Pinterest is more powerful than Instagram when it comes to SEO because when someone pins a picture or video from your site, it takes the link with it. Thus, it helps tremendously with search engine optimization.

 


Class notes: https://azsocialmediawiz.com/wp-content/uploads/Pinterest-1.pdf

How and Where to Best Reach Different Generations on Social Media [Infographic]

Reading Time: 3 minutes

I asked a new client, “Who’s you’re target market?” He replied, “Everyone!” Yikes! Unfortunately, not like back in the day of the Yellow Pages, you can’t place an ad or two in the local paper or the YP and expect to get results. Each social media network has its own audience — a distinct user base. Understanding the different generations and how they use social media, is crucial for effective marketing.

The particular client I mentioned wants to reach a broad audience of different age groups and occupations. Which is fine, however, you market to someone under 40 (Gen Z & Millennials) differently than you would to someone over 40 (Gen X & Baby Boomers) – and on different social networks.

In a nutshell, here’s how, when and where to reach each of the generations: Use Snapchat to reach the under 21 crowd.

Gen Z (<21):

SnapChat and Facebook – the prefer to see real people (authenticity) in marketing rather than celebrities. (Go figure.) Use short, positive content – mostly videos. Best time is early morning and late afternoon.

Use Instagram to reach MillennialsMillennials (22 – 40):

Facebook (their primary news source), Instagram (for the younger half), LinkedIn and Tumblr (Yes, Tumblr is still around!) They’ll skip video ads as soon as they can. 87% own smartphones and will turn to social media when making purchasing decisions. Post relevant, credible content, that they care about.

Gen X (41 – 52):

Use Pinterest to reach Gen XersFacebook (They spend almost 7 hours on there a week!), Pinterest and YouTube. Reach them between 9pm and midnight. They are more brand-loyal than other age groups. Gen Xers have the 2nd largest disposable income and they go for nostalgia and comfort. Use videos and visual content with straight-forward clicks to website. Moreover, they prefer to use a computer rather than a mobile device.

Baby Boomers (53 – 71):

Everyone's on Facebook! These folks prefer email to communicate, yet, they spend 11 hours or more on Facebook each week! They’ll respond to quizzes and polls more so than the other generations. They are vocal and opinionated and prefer slower, informational video content.

 

What stands out to me, besides the fact that they ALL USE FACEBOOK, is that missing from here are Twitter and Google+. That calls for another blog post!

However, not everyone falls perfectly into each of these groups. Individual preferences will differ. That’s why you need to clearly define your target markets’ personas, taking into consideration their habits and preferences first (Get a FREE Workbook!).

This infographic from CitiPostMail, breaks down the generations, which social network they prefer and what type of message will catch their attention:

(Note: There is a discrepancy in the age brackets.)

How and Where to Best Reach Different Generations on Social MediaSo, now that you have an idea where your target market hangs out, your next step is to learn everything you can about Facebook and the networks that they prefer. Best place to start is on my YouTube Channel. There you’ll find, FREE, easy-to-follow videos covering all you need to know about each of the major social media networks, their culture and differences, along with strategies for each of them. Also included are videos on how to use hashtags and how to see what’s working and not working.

This infographic How to Market to Different Generations on Social Media appeared first on Top Dog Social Media.

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24 Foolish LinkedIn Mistakes and How You Can Fix Them

Reading Time: 7 minutes

Google considers LinkedIn one of the top referral sites for information on professional people. If someone googles your name, more than likely your LinkedIn profile will come up in the first few of the Google search engine results. That’s where you want to be. However, if your profile doesn’t put forth your best image or is missing major keywords, forget it! It never ceases to amaze me how many LinkedIn mistakes I see people making!

You have only 7 seconds to catch someone’s attention and make a good impression!

What does your LinkedIn profile say about you? Here are a few LinkedIn Reputation Killers (LinkedIn Mistakes) that you need to address ASAP!

Having a LinkedIn profile without your picture is like going to a networking event with a paper bag over your head.

  1. No picture. There is no reason why you should not have a picture of yourself — not a caricature or a cartoon character. You are networking. People remember faces before they remember names or even occupations. I’ve walked into live networking events where I don’t know a soul and someone will walk up to me and say, “I’ve seen you on LinkedIn!” I reply, “That means what I do works!” They saw my picture next to posts in one of the local area groups. (More on this later) Not having a picture on your LinkedIn profile is like walking into a networking event with a paper bag over your head.
  2. Incomplete name and location. You must put your full name and your location. That way people can find you easier. Even if you have a “global” business, put your actual location. Also, it must be your name not your company’s name. People connect with people. People follow companies. Companies have company profiles which are separate from personal profiles. Your personal profile “owns” your company one. (This is also true for Facebook and Google+).
  3. Incomplete heading. Your heading tells someone what you do in a glance. You must put your title and your company. Don’t just put “owner” or “entrepreneur”. Put your company’s name.
  4. Less than 50 connections. 50 is the magic number on LinkedIn along with a complete profile to be an “all-star”. Connect first with your friends, co-workers, former colleagues, former classmates, then connect with people you’ve met at networking events. After the event, sit with the cards you collected and invite everyone connect with you on LinkedIn. Remind them where you met: “John, it was nice meeting you at the networking event last night…”
  5. No vanity URL. If your LinkedIn address has a bunch of numbers at the end of it, you need to create your vanity URL. This makes it easier for you to put your LinkedIn profile address on your business card. If you have a common name, you’ll need to add your middle name or initial. LinkedIn will let you know if your name is available.
  6. No summary. Here is where you promote your business – not your resume or your life story! You have a business, you’re not looking for work. Here’s where you add relevant keywords describing what you do and what you offer. Use bullet points not long, wordy paragraphs. Don’t use “flowery language” either. Get to the point. You’ve got plenty of space here. Use it.
  7. Only one job experience. For a profile to be complete, LinkedIn requires at least 2 jobs. Add even a college job in there. Make sure that your current position is where you are working now. Even if you do more than one thing. Moreover, make sure people know exactly what it is that you do!
  8. No recommendations. Recommendations are important as they carry more weight than “endorsements”. Anyone can click on the “endorse” button — even if they know you or not. Recommendations have be to personally written by someone who knows you or your work and they need to be connect to you on LinkedIn.
  9. No skills. These are your keywords. You can put up to 50 skills. Use them.

    LinkedIn All-Star

    Once your LinkedIn profile is 100% complete, you’ll be an All-Star!

  10. No company profile. As mentioned in #2, companies have company profiles. You must have an email address at the company URL to set up a company page.
  11. Not participating in groups. There’s a group for every interest and industry out there. Search for those where your target market hangs out, post and participate in discussions regularly.
  12. Not having a link to your website  – The link must go to your current website and the website should work properly and showcase what you do. The link helps with search engine optimization (SEO). It helps promote your business.
  13. No business email address – Unless you’re looking for work, the email address should be your work email with your website URL. If you are job searching, make sure your email is not a funny or cute name. Keep it professional.
  14. No phone number  – If you are in business for yourself, you need to make it easy for people to contact you! There are still many folks out there who prefer to call rather than email. It’s easier to call you from a mobile phone. More and more people access LinkedIn via the mobile app. If your phone number is there, all they have to do is touch it to call you.
  15. No link to Twitter – You’re missing a huge marketing tool if you’re not on Twitter and if you don’t have your Twitter account linked to your LinkedIn Profile.
  16. No link to your blog – Again you’re missing the biggest online marketing tool if you’re not using a blog to show off your expertise.
  17. Having multiple links to wrong sites – one person has 2 links to her one Twitter account. Another has a link to a site that either no longer exists or hasn’t yet been built.
  18. Posting about sports, religion, politics or personal topics. LinkedIn is a professional, business-only site. Save the personal stuff for Facebook.
  19. Trying to set up a company profile with a Gmail or Yahoo email. You can’t. You must have a verified email address with your company’s URL.
  20. Trying to set up a company profile that’s not listed in your experience. You have to have your company listed in your experience with the exact same name. Your are connected to your company as an employee.
  21. Not knowing the difference between “Update” and “Publish a Article”. “Update” is a status update similar to Facebook. “Publish a Article” is writing an article in LinkedIn’s blogging platform, Pulse. It’s like writing for your local Business Journal. Write at least a 500-word article.
  22. Sending promotional selling emails just because someone is in your network. That’s spamming and it is not tolerated anywhere in social media. Just because I’m connected with you doesn’t mean that I’m interested in your product or service. It’s not who you know, it’s who your friends know.
  23. Starting a group thinking you’ll get participants. Just because you start a group, doesn’t mean people will flock to join. It will help if you have an existing organization and a plan for what will be the theme and discussions.
  24. Spamming groups. No better or faster way to lose credibility than to self-promote in a group.

Whether your B2B or B2C, you can benefit from having a LinkedIn profile. You:

  • Show off your expertise
  • Toot you own horn
  • Establish credibility and trust
  • Network with potential referral sources

Remember, it’s not who you know, it’s who your friends know.

LinkedIn is in the process rolling out their new layout. That means not everyone sees it at once. I still an not seeing the new one. As soon as I do, I’ll be doing a update video for the Social Savvy Solution Members Only Learning Center. You can learn the LinkedIn basics — as well as the other major networks — and then get a tour of the new layout when it rolls-out my way. Your Social Savvy Solution Members OnlyChange is tough

 

Get Found On Social Media-they’re as Powerful as Google

Reading Time: 3 minutes

The social media networks: Facebook, LinkedIn, Twitter, Google+, Instagram, Pinterest and YouTube, each have very powerful internal search engines that rival Google.

If you don’t have your business profiles optimized for their search engines, you won’t come up in search results. They work the same as Google — based on keywords and phrases that searchers enter into the search box to find what they need.

Also, your social media business profiles come up in Google search. Searching for information on a business, I entered the name and their LinkedIn company profile came up first – above their website! I was searching to get more information on a candidate and when I Googled her name, her Facebook business page came up before her website.

Here are some tips to help you tweak your social media to make them POWER PROFILES!

  1. Clearly define your target market. The better you get to know your target market niche, the better you’re going to be able to reach them.
  2. Do some keyword research. This will tell you the keywords and phrases your potential customers are using. Google Keyword Planner is the best. It’s part of their AdWords program, but it’s free to use.
  3. Twitter has a powerful internal search engine as do all the social media networks. Once you have your keywords, it’s time to get creative with your social media profile descriptions.
    1. Twitter and Pinterest only give you 160 characters so don’t use “flowery language” — make it keyword-centric.
    2. Facebook, Google+, and LinkedIn give you a lot of space, use it! But same thing — keep it keyword-centric.
    3. Instagram is shorter at 150 characters.
    4. YouTube gives you several places to add descriptions including the video defaults. BTW, YT is the 2nd largest search engine next to its parent, Google. “How to” is the most searched-for phrase.
    5. Use hashtags on the major keywords on Twitter, Pinterest and Instagram.
    6. Spell check! Some of these search engines give you exact matches. If you misspelled something, it won’t come up.
    7. Put yourself in your target market’s shoes. Look at everything from their perspective.
  4. Make sure you have the correct URL (web address) linked properly. This helps with overall Search Engine Optimization (SEO).

You have only 7 seconds to catch a visitor’s attention. Make it good!

Your graphics should be of good quality, not fuzzy and a visitor should know instantly what it is you do and have to offer.

If you need help with your social media profiles, here are two alternatives for you:

  1. Grab our Social Media Success Startup Pack (ON SALE NOW!) – it has all the resources you need for keyword & market research, plus much more!

  2. Schedule a free 30-minute phone consult and analysis. I’ll look at your website, even do an SEO test, and your social media networks and tell you what could be improved.

Learn the Social Media Lingo for Effective Marketing

Reading Time: 2 minutes

When you get on any of the social networks, do you feel like you’re in a foreign country? Yes, the social media lingo is part of the culture of the networks. Think of each network as its own country and you need to learn the lingo and the culture before you can effectively market your business on it. Then there are the letters: SEO, SEM, SERP, HTML, etc. Even if you hire someone to do your social media for you, how do you know if what they’re doing is right? How do you know if it’s effective? If they send you a report, do you know the difference between impressions and reach? Likes vs actions? Mentions vs tagging? 

In this Wednesday With the Wiz video, I explain why you need to learn the social media lingo.

OK, how do you learn? With the Ultimate Social Media & Online Marketing Glossary! Get yours here!

The #SocialSavvy Consumer

Reading Time: 4 minutes

“Buyer Beware”

Back in the day, whenever you purchased something, the advice was, buyer beware. Before you bought something or hired someone, you had to see credentials, check reviews, or asked a friend or colleague.

Today’s buyers are savvier and more demanding. They expect more. And, if you can’t provide content they can actually use, they will go elsewhere. They are…

Social Savvy

They know where to look. They know who to ask. They know.

They buy from those they know and trust.

Why You Need to Become Social Savvy

To be successful in today’s marketing, you need to know your target market inside and out. You need put yourself in their shoes. Where are they hanging out online? What are they going to enter into the search box to find you? When they have a problem (a pain point) where are they going for answers? How are you going to solve their pain point?

People get online for a variety of reasons:

  • To be entertained
  • They need or want something
  • They have a problem and are seeking help
  • To know what’s going on, see what happened, curiosity, see what’s trending
  • To keep up with their friends and family
  • To learn about the latest products
  • To keep up with fashion and style

The Social Savvy ConsumerWhen your potential customer discovers your website, what do they find?

Articles with answers to their problems? Stories about people like them who have the same issues and how your business solved their issue? An easy-to-see, clear, call-to-action where they can join a list, get a freebie or more info? Entertainment?

When that person finds your Facebook, Twitter or Google+ page what will they find?

A logo graphic that’s cut off? A cover graphic that’s fuzzy or has text that is blocked by page features? Or good quality graphics that instantly tell them what it is that you do? Your last post was over 2 months ago, a few minutes or hours ago? The posts are all about how great the business is — selling, selling, selling?

Having an incomplete or fuzzy-looking social media page is like having a sloppy lobby.

These pages are your company’s façade. They’re your online image. Everything from pictures, the about section and what your posting is part of your brand. What does it say about you?

Are you Social Savvy? Or does it say that you clearly don’t know what you’re doing?

Folks, it’s 2016. Social Media is not going away. You either have to have your act together and get in game or start planning to close or sell your business (if that’s where you have to go, I have someone who can help you).

Start here: Download the Free Define Your Target Market Workbook to find your niche.

Then do some research – where are they hanging out online? Which networks do they prefer?

Learn about the networks. They are like foreign countries with their own culture and lingo. Find communities where your target markets are as well as referral sources.

Make sure your social media profiles and website are optimized for search. Each of the networks has their own powerful, internal search engine.

Think Keyword-Centric

Develop a strategic and a tactical social media marketing plan. This will be updated every month based on your analytics and insights, which tell you what’s working and what’s not working.

If you keep doing what’s not working expecting different results – that’s insanity!

Remember, not being Social Savvy is no longer an excuse. You can learn, practice and succeed at social media marketing with a little help from your friends at AZ Social Media Wiz.

We can do it for you or teach you how to do it yourself.

Click here to schedule a free, 30-minute phone consultation so we can analyze your current online efforts and help decide the best direction for your company.