Archive for social networking

How to Grow a True Social Media Following that will Help your Business

Reading Time: 5 minutes

You’ve got your social media networks setup and branded. Now you need a following.

The best way to grow a social media following is organically. You never want to buy followers — they are fake accounts and the networks are cracking down on fake accounts. Moreover, it’s a waste of money.

How do you grow a social media following?

growing your social media followingFirst, you need to post relevant content daily of interest to the audience you want to attract. If you don’t post, there’s no reason for someone to follow you. Before you start posting you need to ask yourself…

  • Who is your target market is and what interests them? Get a Free Define Your Target Market Workbook here.
  • What type of content are you going to create — blogs, videos, podcasts or graphics?
  • Who are trusted sources of good, quality, relevant content of interest to your target market?

How to get People to Notice you on Social Media:

Follow the people you’re targeting. This works on Twitter, Instagram and Google+. They’ll get a notification when you start following them and they’ll decide if they want to follow you back or not based on what you’ve posted. Keep posting great content and your followers will become advocates and share your content with their friends.

On Twitter, make sure to thank people for following you, retweeting (sharing) your tweets and mentioning you via a tweet — not an direct message (DM). Use TweetDeck to help you manage notifications and scheduled tweets.

If you’re B2B, on Facebook, you can follow a company’s page with your page. They’ll get a notification. For B2C, you can’t reach out to individuals without doing paid ads. You can invite your friends to like your page.

On LinkedIn, users get notified when someone views their profile. But the best way to get noticed on LinkedIn is in groups. Search for and find groups with…

  • your target market
  • potential referral sources
  • industry peers

Share content there 2-3 times a week (and not just your stuff). Make sure you read the group’s rules and respect them. Share useful information — DON’T SELL!

Also, like and comment on other people’s posts. They’ll notice you that way.

How often Should I Blog?

You can blog it!Seriously, at first, especially if you’re brand new and Google doesn’t know who you are yet, DAILY — for at least 2 weeks. Then 2-3 times a week. Once your analytics tell you that Google is the main source driving traffic to your website, they you can go down to once a week.

Share every blog post on your social networks. WordPress has a free plugin called JetPack with a feature, Publicize, that automatically shares your posts on Facebook, Twitter, your personal LinkedIn, Google+ and tumblr (if you determine that you want to reach millennials – they still use tumblr.

Here’s a tip to help with SEO:

You need to manually share it on Pinterest and bookmarking sites like Digg, StumbledUpon and Reddit.

Social Media share and follow buttonsHere’s another tip that many people forget:

Have both social media share and follow buttons on your website. Make it easy for people to follow you and make it easy for visitors to share your content with their friends.

These are also legitimate links that Google notices for SEO.

How long does it take to grow a Social Media following?

I’m not going to lie to you and tell you that it’ll happen overnight because it won’t. If starting from scratch, plan to spend at least 90 minutes a day for the first 30 days — and that’s just on social media, not blogging. Yes, it’s a little sweat equity, however, once you’ve got a following built, using the free tools, you can manage your social media marketing in 30 minutes a day. (And blog once a week.)

What if I don’t spend this time up front?

The longer you wait to build your following, the longer it’s going to take you to start seeing results.

How many is a good following?

In 30 days, you should have:

  • Twitter – 100 followers
  • Facebook – 100 likes
  • LinkedIn – 50 connections and 10 followers on your company page
  • Google+ – 10 followers
  • Pinterest – 25 followers
  • Instagram – 50 followers
  • YouTube (if you’re planning on monetizing your channel) – 10,000 views

On most of these, you need at least 100 followers to get decent analytics.

It’s so overwhelming! Where do I start?

  1. Clearly define your target market. This free workbook will help.
  2. Do some research and figure out what interests your target, where they hang out and what keywords they’re most likely to use when searching for what you have to offer.
  3. Set Goals.
  4. Develop a strategy to reach those goals.
  5. Determine your tactical plan to implement the strategy.
  6. Set-up, brand and optimize your social media profiles.
  7. Learn how to properly and EFFECTIVELY use the tools. Here’s where my free classes on YouTube come in.
  8. Just do it. Implement, connect, build relationships, create and curate content.
  9. Monitor and measure. Check your analytics every month to see what’s working and not working. Then, adjust your strategic and tactical plans accordingly.

If you build it they will come – NOT!

If you think you can’t possibly spend 90 minutes a day for the first 30 days working on growing your following, I can do it for you with my Jump-Start Follower Builder service. Same goes for setups and putting together your strategic and tactical plans. Let me do the time-consuming, heavy lifting for you!

Don’t have a budget? Then learn how to do it yourself.

If you’re not sure which way to go or where to start, click here to schedule a free 15-minute phone consult and analysis of your social media efforts.

You can become social savvy!

Related: What Startups need to do for Grand Opening Success

Why You Need to Keep Business and Personal Social Media Separate

Reading Time: 4 minutes

In this climate of deeply divided political and cultural issues, it’s very easy to offend someone just by replying, retweeting even posting on the wrong account.

Now, if you happen to work in politics or a religious organization, this article isn’t for you. It’s expected to see those types of posts on your social media.

But, if you are trying to sell a product or service to the average consumer or to business people, you need to make sure you don’t alienate a potential customer by liking or commenting on a political or religious post.

Keep in mind that just about everything you do online is public.

So if someone Googles your name, more than likely they’ll find your personal accounts as well as professional/business accounts. If you post political or religious views on your personal accounts – that’s OK – it’s expected.

Here’s how the individual social media networks breakdown when it comes to personal vs. business:

FacebookFacebook – You need a personal account to create a business page. However, if someone lands on your business page from your website, unless they know you personally, they won’t know that you are the owner. If you’re a Realtor or consultant and use your name as a business, have a business page that’s obvious it’s for business only. Don’t use the same picture for your personal account and your business page! You need to easily tell them apart. Put a professional-looking picture rather than a casual one on the business page.

LinkedIn – This is the professional network so, unless you work in politics or a religious organization, keep politics and religion out of your posts. Period.

Twitter – Here you can have 2 separate accounts. The personal one should be in your name and the professional/business one with your company name. Use TweetDeck to mange both accounts on one tool. But be careful! Watch which account you’re posting to. (I have, more times than I’d care to admit, sent a personal post to the business account by accident. You can go and quickly delete it, but be aware that in the few seconds that it was out there, someone probably saw it.)

Pinterest – Similar to Twitter, you can have 2 separate accounts. If you set up an account on Pinterest.com, you’re setting up a personal account. To setup a business account, go to business.pinterest.com. If you want to convert a personal account into a business one, go to the business site and easily switch. However, make sure you delete any personal boards before converting to the business account. If you want, you can “share” boards between your business and personal accounts, but the boards appear on both accounts. It’s better to have business-related boards on your personal account than personal boards on your business account.Pinterest Business

Instagram – Owned by Facebook, it’s easy to accidentally mix business with personal. Instagram is only mobile and visuals – photos, graphics & short videos. Connect and share to FB at the same time. However, make sure that your personal Instagram account connects to your personal FB page and your business Instagram connects to your FB business page. AND watch which account you’re posting to! You can have more than one account registered in the mobile app, so make sure you have your picture on the personal one and your business logo on your business one to tell the difference. (If you don’t think your business needs a logo, then you need to watch my Branding class.)

If you’re not sure how you’ve setup your social media accounts, schedule a free 15-minute phone consult and send me the links to your accounts and I’ll review them with you.

You can also schedule a 1:1 coaching call if you need help straightening out your accounts.

To learn more about the individual social media networks, I’ve got FREE CLASSES on my YouTube Channel. Enjoy!

You can become social savvy!

 

Why Social Media is Important for Customer Service

Reading Time: 3 minutes

It’s unfortunate that many business owners are ignoring social media — especially Facebook and Twitter — and especially when it comes to customer service.

One of my clients is opening a “rage room” in Tempe this weekend. Someone wanted to book a party and had a question. The contact form on the website gave her an error message when she tried to send it. Where did she go? FACEBOOK.

She sent a message and I got the notification. I replied for her to call the owner with his number and reported the contact form error to the webmaster.

Depending on the type of business and your target market, your customer and potential customers will use social media to reach you when conventional methods (email, website, phone) fail.

The problem here is if you’re monitoring your social media, you’ll never know when you get a message from a potential client! Facebook also will give you a “badge” if 90% of your average response time is less than 15 minutes.

My client was messaged on Twitter by one of the anchors from the local TV station wanting info on the business and on Facebook from another.

Could you be missing out on some free publicity because you’re ignoring social media?

You can’t afford to!

Here are a few points to ponder:

  1. It’s your online image. What message does it send if you haven’t posted anything on Twitter, Facebook, or LinkedIn for months, even years? Lazy? Clueless? Behind the times?
  2. It’s where your potential customers are hanging out. Check out this article on how to reach the different generations through social media.
  3. You may be missing big opportunities. You’re not increasing your reach or influence. You’re not driving new traffic to your website. Moreover, you’re losing valuable SEO (search engine optimization).

So what do you need to do for better customer service?

  1. Learn how each of the social networks work and figure out which ones your target market uses the most. Here are my free classes and the free Define Your Target Market Workbook.
  2. Set up your social media profiles properly. Take into consideration your branding.
  3. Check your analytics monthly. They’ll tell you if your website traffic is increasing, if people are converting (from a visitor to a lead or a customer/ downloading / buying), and which social networks are contributing to the conversions. Here’s my free analytics class.

No more excuses! Stop letting these customer service moments slip by!

  1. Download and set up the mobile apps for the social networks that your clientele frequents the most.
  2. Turn on notifications. Now, make sure that you do a “do not disturb” parameters or set the notifications to badges and not sounds so you don’t get woken up in the middle of the night.
  3. Respond in a timely manner. Have the links to Frequently Asked Questions handy so you can just copy and paste.

So, the phone might not be ringing as much lately, it’s because your customers are trying to reach you via social media. Get with the program and stop living in 20th century!

Start with the Free Social Media Marketing Master Class!

Best Social Media News You Can Use – July Wrap-up

Reading Time: 2 minutes

While here in Phoenix the kids are getting ready to go back to school, the heat is still in the 100s. I had all good intentions to provide these best picks of the social media news weekly, but thank God, business is booming. So, this will now be a end-of-month wrap-up.

One of challenges of social media marketing is that the networks are constantly changing. They either change the layout of the site or they add or remove features and services. For you, the business owner or social media manager, it’s tough to keep up with them. No worries. I’ll sort through all the social media marketing expert blogs and hand pick the ones that I feel are important and might affect your marketing.

Here’s July’s Best Social Media News You Can Use (in no particular order):

Social Network Updates:

Great Social Media Marketing Tips (I couldn’t have said it better myself!):

Why You Need to Be On Pinterest for Exposure and SEO

Reading Time: 3 minutes

There are a lot of stressed-out people on Pinterest. How do I know that? I wrote a blog post for one of my clients, Simply Smashing Rage Room (opening in Tempe, BTW) titled, How To Increase the Serotonin In Your Brain. It included an infographic (a graphic with data) which I pinned on Pinterest as soon as I published the article.

Why You Need to Be On Pinterest for Exposure and SEOAs of this time, and it was published on June 23, we’ve had close to 1200 views of that page! Wow! And look where the majority of the people came from! Mind boggling!

I’m not going to go into detail of how you can use Pinterest for your business – whether B2B or B2C. You can view my How-To class here.

What you need to understand is…

You Cannot Ignore Pinterest!

How Pinterest Works

See, when someone pins a picture or video from your website, it takes the link with it. Thus, helping with SEO (Search Engine Optimization) because Google likes relevant back links.

Furthermore, when someone sees the pin and saves it (repins) it to one of their boards, it creates yet another back link to your site.

When someone clicks twice on the pin, it takes them to your website!

The more people pin and repin your pictures and videos, the more “Google Juice” or “Link Love” you’ll get. Make Google happy and it’ll reward you with first page listings when people search for what you have to offer.

If you’re B2B, you might be thinking that it’s not for you. Not true! Go in and search for “technology” or “social media marketing” or “business tips” and you’ll see lots of pins and boards come up with infographics and videos.

People use Pinterest to bookmark and categorize anything that interests them. It’s like a huge bulletin board. We love visuals. The more eye-catching and easy-to-read, the better.

You might be afraid of Pinterest because it’s distracting. Yes, it can be. If I’m there working for a client and I’ve allocated 15 minutes, I set a timer.

Moreover, keep business and personal separate. Setup a business account or convert a personal one on Business.Pinterest.com. If I’m following you for business, I don’t want to see pet tips or hot hairstyles.

When social media marketing is done properly it can be very effective. However, you need to understand the nuances of each of the social networks. Each one is different. The only one that covers all generations is Facebook. The others have specific user demographics.

Free Download: Define Your Target Market WorkbookYou need to clearly define your target market(s) before you can effectively promote your business online. Click here to download the free workbook!

This also proves why analytics are so important. You must measure and go over your insights and statistics at least once a month. Here’s a free analytics class!

How to Save Time with Free Social Media Tools

Reading Time: 1 minute

Social Media Marketing is time-consuming. There’s some upfront “sweat equity” that you have to put in on research, setting up, creating content and building a following. Once the following is built, then you can manage your social media in 30 minutes a day! Yes, it can be done. Here are the free social media marketing tools that I use to both keep myself sane and save a ton of time!

You should have watched all the network videos first.

Time-Saving Social Media Marketing Tools:

Class notes: https://azsocialmediawiz.com/wp-content/uploads/BootCampSocialMediaTools.pdf

Video: How to Use Hashtags to Effectively Market Your Business

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Hashtags are everywhere! Even on LinkedIn! Use them consistently to brand your social media posts. This video will show you how. I also cover them in the Twitter class.

How to Use Hashtags to Market Your Business in Social Media:


Class notes: https://azsocialmediawiz.com/wp-content/uploads/Hashtags.pdf

 

How to Effectively Market Your Business on the New LinkedIn

Reading Time: 1 minute

LinkedIn is your virtual Rolodex! It’s networking at the chamber of commerce on steroids. If you’re B2B, LinkedIn should be your primary network. If you’re B2C, it helps with credibility and LinkedIn users are consumers, too! This series of classes includes the new layout, where they moved things around, new features and should you go premium or not.

Marketing Your Business on the New LinkedIn Part 1:

Class notes: https://azsocialmediawiz.com/wp-content/uploads/LinkedIn101March2017.pdf

LinkedIn Part 2 – Company pages, groups & more!


Class notes 2: https://azsocialmediawiz.com/wp-content/uploads/LinkedIn102March2017.pdf

A tour of the new LinkedIn:

With LinkedIn’s recent platform update, they moved things around, made it easier to connect with people, added new features and took some away. Take this tour so you won’t waste time looking for what you need to do to effectively promote your business with LinkedIn. A must for B2B businesses.

Hashtags now Work on LinkedIn!

Video: How to Effectively Market Your Business On Pinterest

Reading Time: 1 minute

Pinterest is THE social media network if you’re trying to reach the consumer with products or services. Though it is more B2C than B2B, Pinterest is more powerful than Instagram when it comes to SEO because when someone pins a picture or video from your site, it takes the link with it. Thus, it helps tremendously with search engine optimization.

 


Class notes: https://azsocialmediawiz.com/wp-content/uploads/Pinterest-1.pdf

What You Need to Know on How to Build a Social Media Following

Reading Time: 6 minutes

If you’re just starting out with marketing your business on social media or if you’ve had your accounts setup but haven’t been using them, you need to spend some time up front building your social media following.

Here are the steps you need to take to build your social media following:

  1. Free Download: Define Your Target Market WorkbookGet to know your Target Market Niche(s): You must identify your target market personas first. This is a crucial step. For instance, you talk to someone under 40 differently than you would to someone over 40. (Related Content: How to Reach the Generations on Social Media)
  2. Do some research on the social networks and your target: Find out:
    • Which networks do they frequent the most?
    • What are their buying habits?
    • What’s the best strategy to get their attention?
  3. Develop a Strategic Plan where you indicate:
    • What are your goals, metrics and objectives?
    • What type of content are you going to create (blog, video, pictures, podcasts) and the type of content are you going to share from trusted industry sources? You can’t just share your stuff.
    • Create specific strategies for each of the social media networks:
      • If you’re B2B, your primary network will be LinkedIn.
      • If you’re B2C, your primary networks will be Facebook and Pinterest.
      • Secondary networks for both would be Google+ and Twitter (for exposure and SEO).
      • Don’t ignore Facebook and Pinterest if you’re B2B – it still helps with reaching people. And if you’re B2C, don’t ignore LinkedIn – it gives you credibility and LI users are consumers, too! These are tertiary networks.
  4. What You Need to Know on How to Build a Social Media FollowingPut together a tactical plan: You’re going to spend more time up front building a following in your PRIMARY NETWORKS.
    • B2B:
      • 15 minutes a day on LinkedIn
      • Blog 2 times a week on your website
      • Blog once a week on LinkedIn
    • B2C:
      • 15 minutes a day on Facebook
      • 15 minutes a day on Pinterest
      • Blog 2-3 times a week on your website
    • Both: Automate content posting using free tools like HootSuite, Buffer or Dlvr.it to Google+ and Twitter. This could be your re-shared blog posts as well as other related and relevant content of interest to your target market from trusted sources. Use Feedly.com to organize your blog subscriptions.
  5. Search for your target market and follow them on Twitter, Google+ and Pinterest. When you follow someone, they’ll be notified and hopefully, if you’re sharing good content, they’ll want to follow you back. On Twitter, thank people for following you. (That’s the only network where that’s part of its culture.) This should take about 30 minutes a day between all the networks.
  6. Search for and connect with your target market and referral sources on LinkedIn
  7. Share good, relevant content on Facebook. Unfortunately, you can’t search and contact people on Facebook as your business. However, you can start with your own friends and invite them to like our page.
  8. Have both share and follow buttons on your website. Make it easy for people to follow you on the networks and make it easy for them to share your content with their friends. You need to have both social media share and follow buttons on your website

I didn’t mention Instagram, but you should consider it if you’re more B2C and you want to reach the under 40 crowd. Instagram just hit 700 Million monthly active users. Your strategy here will be branded pictures and short videos. SnapChat is for an even younger crowd, under 25. Similar to Instagram, use branded graphics and short videos.

Once you’ve built your social media following, then you are in management, monitoring and maintenance mode. If you’ve mastered the tools, organized your content and got a gist of how each network works, you can manage your social media in 30 minutes a day.

Here are some follower goals for each of the networks for your first month:

  • Facebook: 30 likes so you can start seeing your insights then, 100 so you can start monitoring your competition in “Pages to Watch”
  • LinkedIn: 50 personal connections; 10 followers on your business page
  • Twitter: 100 followers – then you can start getting analytics
  • Pinterest, Google+, Instagram and SnapChate: 10 followers each

At the end of each month, you must review your analytics and insights.

  • Analytics & PlanningOn your website – make sure Google Analytics is setup:
    • Number of visitors and page views
    • Time spent on your site
    • Bounce rate
    • Referral sources: Besides the search engines, which social media networks brought in the most visitors to your site?
    • Conversion rates: How many visitors converted to leads because they clicked on your call-to-action?
  • On each of the social media networks:
    • Number of followers: Have you reached your goal?
    • Most popular posts: Create more of those.
    • Best time to post: When are the majority of your fans and followers online to get the most reach?
    • Follower demographics: Does this match your target market personas?
    • Engagement rate: likes, shares, comments, clicks

Then adjust your strategic and tactical plans accordingly for the next month.

You are probably thinking, “How do I learn HOW to do all this?”

Never fear! Your Social Savvy Solution is HERE!

I’ve got all the classes online from the how-to basics in the Master Class (boot camp) to intermediate (tools & strategy) to advanced (analytics and insights – measuring what’s working and not working). It’s setup in a logical progression with easy-to-follow video classes and demonstration videos so you learn how to do everything the right way.

You learn best practices, the culture of the major networks (Facebook, Pinterest, Instagram, Twitter, LinkedIn, Google+ and YouTube), search engine optimization, blogging and content marketing. Each video is from 15 to 45 minutes long. They’re up 24/,7 so you can watch them at your own time and at your own speed.

All for only $20/m. Full-access to all the videos. Once you get through the basics, you can pick and choose which ones you want to focus on. I upload new, updated videos each month following all the changes and new features from the networks. Cancel at any time. Anywhere else you’ll pay from $25 – $80/m. Why am I less expensive?

My goal is to help the small business owner, like yourself, become social savvy enough to effectively market your business online.

What are you waiting for? Click here to get started now!

Your Social Savvy Solution Members Only

Spring Social Media JumpStart Package: $3500 for doing the “heavy lifting” up-front work. Includes:

  1. Research and planning ($500, regular $675) (1-2 weeks)
  2. Social Media Setups ($500, regular $675) (1-2 weeks)
  3. JumpStart Follower Builder (1 month)
  4. 1 month free online video classes (a $20 value)

Click here for details on the all the services.

Let me do the time-consuming up-front work while you learn how to do it yourself. At the end of the JumpStart, I hand over the reigns. You have 1 month of full-access to all the classes. After that, it’s $20/month for updated videos. (This stuff is constantly changing!)

Billed upfront via Square in 3 payments ($500, 500 and 2500). You can start the online classes with your first payment. Contact me for details. 

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