Customer Service

How to grow your social media following and use social media for customer service

Why Social Media is Important for Customer Service

Customer Service, Social Media Marketing, Social Networks /

Unfortunately, many business owners ignore social media — especially Facebook and X (formerly known as Twitter) — specifically when it comes to customer service. One of my clients opened a “rage room” in Tempe. When he first opened, someone wanted to book a party and had a question. The contact form on the website gave […]

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Customer focus for better reach

Customer Service and Social Media: Are You Losing Sales?

Customer Service, Social Media Marketing /

Since the start of the social media marketing revolution, customer service has been real-time. People are likelier to tweet a question or post a complaint on Facebook before picking up the phone. Seriously, when was the last time you talked to a live person when calling customer service or tech support? At least within the

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