Giselle Aguiar

if you're juggling business tasks, don't let marketing fall through the cracks!

How to Keep your Digital Marketing Going if you get Busy

Running your own business is tough. You get busy juggling different tasks and wearing different hats. However, if you let the marketing ball drop, you will see business drop. And you don’t want that. If you’re like me, a “solopreneur” — working by yourself — or you have a small staff. In any rate, when

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How to grow your social media following and use social media for customer service

Why Social Media is Important for Customer Service

Unfortunately, many business owners ignore social media — especially Facebook and X (formerly known as Twitter) — specifically when it comes to customer service. One of my clients opened a “rage room” in Tempe. When he first opened, someone wanted to book a party and had a question. The contact form on the website gave

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Get the Most from Your Social Media Marketing with a Detailed Strategic Plan

Every business that is going to market itself on social media needs a cohesive, strategic plan. Marketing on social media without a plan is like driving a Ferrari in first gear! There are certain steps you need to take to have an effective social media strategy. If you jump in without a strategic plan, you’ll

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Customer focus for better reach

Customer Service and Social Media: Are You Losing Sales?

Since the start of the social media marketing revolution, customer service has been real-time. People are likelier to tweet a question or post a complaint on Facebook before picking up the phone. Seriously, when was the last time you talked to a live person when calling customer service or tech support? At least within the

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